Regulated Patient & HCP Digital Portal
Building a high-accessibility platform for patients and healthcare professionals under strict regulatory requirements
The Challenge
Platform needed to serve both patients and licensed healthcare professionals with strictly separated content
WCAG 2.1 AA accessibility compliance was required to support users with diverse physical needs
Regulatory-mandated content approval workflows slowed time-to-publish for critical treatment information
Sensitive medical data required HIPAA-aligned handling with detailed audit trails
The caregiver community needed safe, moderated peer-support features alongside clinical content
Our Solution
Designed a dual-audience architecture with role-gated content: patient, caregiver, and HCP tiers
Built to WCAG 2.1 AA standard with screen reader compatibility, keyboard navigation, and high-contrast modes
Implemented a regulated content pipeline with staged review, approval gates, and version history
Set up HIPAA-aligned data handling with encryption at rest/in-transit, field-level access controls, and full audit logs
Built a moderated community module with flagging, escalation, and safe-messaging guidelines enforcement
Deployed on a multi-region, zero-downtime infrastructure with 99.9% SLA commitments
Measurable Impact
WCAG 2.1 AA
Full compliance verified by third-party accessibility audit pre-launch
60% faster
Staged digital workflows replaced manual email-based review chains
99.9%
Multi-region active-passive deployment with automated failover
HIPAA-aligned
All patient data encrypted, access-controlled, and fully auditable
"Getting accessibility right in a regulated environment is genuinely hard. SystimaNX delivered a platform patients can actually use — and our legal team was happy too."
Technology stack
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