AI-Powered Voice Assistant & Call Intelligence
Solving the missed-call problem with intelligent call handling, spam filtering, and visual voicemail transcription
The Challenge
Small businesses and sole traders lost leads every time they missed a call during busy hours
Spam callers wasted significant time that should be spent on genuine customer interactions
Existing voicemail was audio-only — users could not scan or search through call content efficiently
No warm, personalised greeting could be configured per caller category or time of day
Lack of call analytics meant businesses had no data on call volume, peak hours, or missed-call patterns
Our Solution
Built a mobile AI voice assistant that answers calls with configurable warm greetings when users are unavailable
Implemented an active spam-detection layer using call pattern analysis and known-spam number databases
Developed real-time speech-to-text transcription for all voicemails with searchable text in a visual inbox
Created time-of-day and caller-category routing rules for personalised handling per business context
Built a call analytics dashboard showing volume trends, spam intercept rates, and missed-call heatmaps
Deployed audio recording storage with automatic retention management and user-controlled access controls
Measurable Impact
100%
AI assistant answers every call regardless of user availability
94%
Active spam detection filters unwanted callers before they reach the user
10× faster
Searchable text transcripts replace slow audio playback for review
Measurable lift
Businesses report recovering missed-call leads that previously went to competitors
"Every missed call was a missed sale. Now our AI handles the call professionally, and I can read the transcript when I'm free. We've recovered real business from it."
Technology stack
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