Retail AI Copilot
Deploying intelligent assistance for high-volume customer support
The Challenge
Support team overwhelmed during peak seasons
Inconsistent answers to common questions across channels
Knowledge scattered across systems, slowing onboarding
Need for human review on sensitive or policy-bound topics
Our Solution
Deployed domain-tuned LLM assistant grounded in knowledge base and policy documents
Integrated with the existing ticketing stack for agent-in-the-loop workflows
Built RAG pipeline with evaluation harnesses for quality and safety checks
Established MLOps practices for monitoring, versioning, and controlled rollouts
Measurable Impact
Improved
Agents spent less time searching and drafting routine replies
Faster
Customers received answers sooner on common intents
More targeted
Complex cases reached specialists with better context
Governed
Human review gates for high-risk categories
"We wanted speed without sacrificing accuracy. The copilot gives agents a head start and keeps us honest with review workflows."
Technology stack
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