Emergency Medical Transport Dispatch System
Replacing radio-based dispatch with GPS-powered routing and patient transport booking for emergency services
The Challenge
Dispatch operated via radio with no real-time vehicle location visibility for the coordination centre
Nearest-vehicle assignment was manual and frequently sent the wrong vehicle based on outdated positions
Patients and care facilities had no visibility into estimated arrival times
Post-journey documentation and billing were paper-based and often lost or incomplete
No historical data existed to analyse dispatch patterns and optimise fleet positioning
Our Solution
Built a live dispatch command centre with real-time GPS tracking of the entire fleet on an interactive map
Developed an intelligent nearest-vehicle routing algorithm factoring live traffic and vehicle availability
Created a patient/facility-facing mobile interface showing vehicle location and ETA in real time
Implemented digital trip logging with automated billing document generation post-journey
Built fleet positioning analytics to identify high-demand areas and recommend proactive vehicle staging
Integrated emergency alert protocols with escalation routing for critical-priority calls
Measurable Impact
40%
Intelligent nearest-vehicle routing cut average response times significantly
Real-time
Live GPS eliminates manual position estimates; right vehicle assigned every time
Paperless
Digital trip logs auto-generate billing documents, eliminating lost paperwork
100%
Every vehicle tracked live; no blind spots in the operations centre
"Sending the wrong ambulance to a call-out is not an option in our industry. SystimaNX built us a system where that simply cannot happen anymore."
Technology stack
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